Order Policy

return-policy-header-3.jpgMINIMUM ORDERS
Items that are prepackaged and are sold in multiples of 2, 4, 10, 25, and 50 cannot be taken apart to be sold individually


SHIPPING ESTIMATES

Please note that Azar may choose to ship your order via carriers other than UPS. All shipments will be processed ground via common carrier (i.e. UPS, FedEx), unless otherwise requested by the buyer. Transit times will vary depending on shipping location. Shipments requiring AIR service must be received by 2 pm EST and are subject to stock availability.



STOCK AVAILABILITY

Most of our items are stock items and are ready for immediate shipment. These items are available for expedited delivery upon request. In-stock items are subject to Azar Displays’s standard shipping policy (24 to 48 hours), unless an alternate option has been previously arranged.

PURCHASING ONLINE /OVER PHONE

We accept Mastercard, Visa, American Express and Discover. Checks and wire transfers (EFT) are accepted as prepayments for customers without established credit terms that do not wish to use a credit card. Please note that orders will not be shipped until the prepayment has been received by Azar. To apply for credit terms with Azar please contact our customer service department.

Canceling an Order

To cancel your order, call Azar Displays and have your company information and/or order number handy during the time of your call. If your order has already shipped, we will not be able to cancel it.


Returns/Exchanges

REQUESTS FOR RETURN MUST BE SUBMITTED WITHIN 30 DAYS OF THE INVOICE DATE AND A STANDARD 20% RE-STOCKING FEE APPLIES TO ALL RETURNS AND EXCHANGES. No returns/exchanges or replacements will be accepted without prior approval from Azar Displays. RMA# (return merchandise authorization) must be obtained from Azar Displays and is valid 14 days from issued date. Returned merchandise should be shipped in the original carton, clearly marked with the issued RMA# and must be in resale condition. Shipping charges are non-refundable. Unauthorized returns may be refused or subject to a higher re-stocking fee. Refunds will be issued in the original method of payment or merchandise credit at Azar’s discretion. Damaged items must be reported to Azar International immediately. Breakage is the carrier’s responsibility. Inspect your shipment upon receipt. Azar must file claims with the carrier within 5 days and original packaging must be retained for carrier inspection.

International Orders Shipping Outside the U.S.

For all orders shipping outside the U.S., charges and estimates apply to the transportation of the freight. This does NOT cover or include charges for foreign customs taxes, duties and/or brokerage fees. The customer will be responsible for all additional taxes and duties pertaining to customs clearance, which are payable to the customs broker before the shipment can be released for delivery.

Custom Orders

Custom orders are NOT returnable. All sign holders or brochure holders with a “Add a Pocket” option are considered custom orders. We make every attempt to ship the exact quantities ordered, but reserve the right to over-ship or under-ship WITHIN 5% of the ordered quantities for custom orders.

BLIND SHIPMENTS
Blind Shipments require special handling. In order to ensure efficient processing and shipping, as of September 15, 2015, we will be charging a $3.00 surcharge, per carton.
Blind Shipping includes:

· NO markings on box

· NO AZAR logo on instruction sheets

· NO AZAR return address on shipping label

· NO AZAR on packing slip

CLOSEOUT ITEMS
Please be aware that the closeout items are in limited supply. All closeout items are considered final sale and cannot be returned or exchanged.