Order Policy

return-policy-header-3.jpgMINIMUM ORDERS
There is no minimum order except items that are prepackaged and are sold in multiples of 2, 4, 10, 25, and 50, cannot be taken apart to be sold individually.

Please note that AZAR may choose to ship your order via carriers other than UPS. All shipments will be processed Ground via common carrier, (i.e.: UPS, Airborne, FedEx) unless otherwise requested by the buyer. Transit times will vary depending on shipping location. Shipments requiring AIR Service must be received by 2pm EST, subject to stock availability

Most of our items are stock items and are ready for immediate shipment. Those items are available for expedited delivery upon request. In stock items are subject to Azar Displays normal shipping policy (24 to 48 hours) unless an alternate option has been previously arranged.

We accept Mastercard, Visa, American Express and Discover. Money orders and checks are accepted as prepayments for customers without terms that do not wish to use a credit card. Please note that orders will not be shipped until the prepayment has been received by Azar. To apply for terms with Azar please contact our customer service department.

Your order begins processing, immediately after it is placed online, by phone, or by purchase order. During processing time, it may be possible to cancel or change your order, but once the order moves into the shipping process, it cannot be canceled or modified. If you wish to cancel or change your order, please call Azar Displays and have your company information and/or order number handy. Azar Displays will make every attempt to process your request, but does not guarantee that the order will be successfully changed or canceled. Customers who submit a purchase order, are required to send a written request to cancel via fax or email. If the intent to cancel is not successful, you may return any unwanted items in accordance with our returns policy.

REQUESTS FOR RETURN MUST BE SUBMITTED WITHIN 30 DAYS OF THE INVOICE DATE AND A STANDARD 20% RE-STOCKING FEE APPLIES TO ALL RETURNS AND EXCHANGES. No returns/exchanges or replacements will be accepted without prior approval from Azar Displays. An RA# (return authorization) must be obtained from Azar Displays and is valid 14 days from issued date. Returned merchandise should be shipped in the original carton, clearly marked with the issued RA# and must be in resale condition. Shipping charges are non-refundable. Unauthorized returns may be refused or subject to a higher re-stocking fee. Refunds will be issued to the original payment method or for store credit only.  Damaged items must be reported to the carrier and Azar Int'l immediately. Breakage is the carrier's responsibility. Inspect your shipment upon receipt. Azar must file claims with carrier within 5 days and original packaging must be retained for carrier inspection.

For all orders shipping outside the U.S., charges and estimates apply to the transportation of the freight. This does NOT cover or include charges for foreign customs taxes, duties and/or brokerage fees. The customer will be responsible for all additional taxes and duties pertaining to customs clearance, which are payable to the customs broker before the shipment can be released for delivery.

Custom orders are NOT returnable. All sign holders or brochure holders with "Add a Pocket" options are considered custom orders. We make every attempt to ship the exact quantities ordered, but reserve the right to over-ship or under-ship WITHIN 5% of the ordered quantities for Custom Orders.

Blind Shipments require special handling. In order to ensure efficient processing and shipping, as of September 15, 2015, we will be charging a $3.00 surcharge, per carton.
Blind Shipping includes:

· NO markings on box

· NO AZAR logo on instruction sheets

· NO AZAR return address on shipping label

· NO AZAR on packing slip

Please be aware that the closeout items are in limited supply. All closeout items are considered final sale and cannot be returned or exchanged.